Ordering at the table

It’s a absolute ** arse to do, you need more staff to facilitate it, and then when you get a influx of orders in at once, you get customers come moaning to you about the wait.

A few weeks previous, I had someone come moan to me, because they had been waiting 6 minutes for their drink...
 
LivingTheSeasideDream said:
It’s a absolute ** arse to do, you need more staff to facilitate it, and then when you get a influx of orders in at once, you get customers come moaning to you about the wait.

A few weeks previous, I had someone come moan to me, because they had been waiting 6 minutes for their drink...
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I’m sure it is an arse, I was in the business for most of my life, so I sympathise. Fact is, people have got used to it and like it, so I’m afraid you’ll have to accept it’s here to stay. Massage the GP
 
poolseasider said:
Too expensive to run that's why most pubs have ditched it only the food places have kept it on.
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LivingTheSeasideDream said:
It’s a absolute ** arse to do, you need more staff to facilitate it, and then when you get a influx of orders in at once, you get customers come moaning to you about the wait.

A few weeks previous, I had someone come moan to me, because they had been waiting 6 minutes for their drink...
Click to expand...


Sounds like bad organisational skills to me chaps. The rest of the world have been doing this successfully for years…

Do it properly and you’ll sell more drinks and keep the punters happy…. A bit of organisation and ingenuity, rather than typical “can’t do won’t do” approach…
 
When I was in Cornwall there was one pub where food and drinks were ordered at your table on the pubs app which you downloaded from a QR code on your table .
Don't know what happened if you didn't have a smart phone.
The app was good though and it worked very well.
 
Matesrates said:
I’m sure it is an arse, I was in the business for most of my life, so I sympathise. Fact is, people have got used to it and like it, so I’m afraid you’ll have to accept it’s here to stay. Massage the GP
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Every pub I've been into have ditched it even was in the Golden Eagle last week and had to order at the bar for food.

Apps are the way forward like a lot of business have introduced cuts down the staff having to take orders. 👍
 
In Wetherspoons, Cleveleys today, ordered via the app, drinks there within a couple of minutes. Only grumble was the surly waiter who dumped the drinks on the table without saying a word. Think I’ll offer my fantastic customer service consultation services to them.
 
Was in the ship wreck in cleveleys last night, great little place really friendly, all table service..beers quite pricey but decent so your kinda paying for service I guess…
 
I don’t mind table service.

Downloading a different app every time you go in a different pub is a pain. I just want a drink. Not to stare and prod at my phone for five minutes before taking my readies elsewhere.

Prefer the old way to be honest. Seems simpler to me. Walk to the bar. Order drink. Pay cash or flash card if you’re in London.

But then I am quite old.
 
Mexboroseasider said:
I don’t mind table service.

Downloading a different app every time you go in a different pub is a pain. I just want a drink. Not to stare and prod at my phone for five minutes before taking my readies elsewhere.

Prefer the old way to be honest. Seems simpler to me. Walk to the bar. Order drink. Pay cash or flash card if you’re in London.

But then I am quite old.
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It really doesn’t need to be a specific app you download.
If the company uses a QR code linked to a mobile optimised website it will feel like an app but is basically a low cost and easy to maintain Web site which any pub or hotel can do.

Basically you don’t download an app you just open the camera on your phone and it takes you straight to a website where your can put your table number in, order and even pay.
 
Chunkylad said:
It really doesn’t need to be a specific app you download.
If the company uses a QR code linked to a mobile optimised website it will feel like an app but is basically a low cost and easy to maintain Web site which any pub or hotel can do.

Basically you don’t download an app you just open the camera on your phone and it takes you straight to a website where your can put your table number in, order and even pay.
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I know that’s the theory

But even after presenting the much venerated Q ** R Code, with the so called “bespoke” websites you still have to try to find the actual pub you’re in somewhere in the list. And then you have to click and enter all your details again. Just like you did in the last pub. And that used to be before you were led to your table.

Once you were at your table you were invited to download the app to order from your table. When you tried that you were told you had to create a gmail account. Which would probably take another 10 minutes.

And once you’ve done that you find that to pay for the round you’ve just ** ordered you have to insert all your credit card details. Again!!!!

By which time you realise the world has gone mad and shout “You are meant to be a ** business!!!! I’m trying to give you ducking money!!! And I want a fcuking drink!!!”

If that doesn’t work just remember “The customer is always right. I am a customer. I am therefore right. Serve me a drink. And I shall give you money in return. Please”.
 
seasideone said:
Welcome to how most the world serves people 👍👍

It became really weird when I used to come back to the UK and you DID NOT get table service.

So used to it now - and much prefer it👍
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Agreed.....but in Malaysia and Singapore they usually have dedicated drinks people and even better ” hawker food Courts ”😉**...we definitely miss those and the Tiger and Anchor Beer...even the incredibly strong local Special Brew😉😉


**much better than your aircon restaurants😀.....though the Sunday Buffets at hotels and restaurants can be ace too😁
 
And for the second time - Here’s another thing!!!

If table service is so ace why isn’t it in McDonalds? Burger King? Or KFC?

I reckon our chains are being collectively yanked and all this IT bollux is not what it’s cracked up to be.
 
Mexboroseasider said:
And for the second time - Here’s another thing!!!

If table service is so ace why isn’t it in McDonalds? Burger King? Or KFC?

I reckon our chains are being collectively yanked and all this IT bollux is not what it’s cracked up to be.
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Sorry to be an arse but table service has been in McDonalds in some form or another for maybe two years or more now.

At the end of the day if people don’t like something then they don’t go back so businesses need to ensure they offer a choice or get it absolutely right for the type of consumer they’re wanting to attract.
 
Mexboroseasider said:
I don’t mind table service.

Downloading a different app every time you go in a different pub is a pain. I just want a drink. Not to stare and prod at my phone for five minutes before taking my readies elsewhere.

Prefer the old way to be honest. Seems simpler to me. Walk to the bar. Order drink. Pay cash or flash card if you’re in London.

But then I am quite old.
Click to expand...
I suspect the 'old way' was actually table service...
 
BFC_BFC_BFC said:
Sounds like bad organisational skills to me chaps. The rest of the world have been doing this successfully for years…

Do it properly and you’ll sell more drinks and keep the punters happy…. A bit of organisation and ingenuity, rather than typical “can’t do won’t do” approach…
Click to expand...
Too many put up with shite service because that's the way it's always been done. Table service is what the customer wants but typical management aren't interested.
 
Mexboroseasider said:
I know that’s the theory

But even after presenting the much venerated Q ** R Code, with the so called “bespoke” websites you still have to try to find the actual pub you’re in somewhere in the list. And then you have to click and enter all your details again. Just like you did in the last pub. And that used to be before you were led to your table.

Once you were at your table you were invited to download the app to order from your table. When you tried that you were told you had to create a gmail account. Which would probably take another 10 minutes.

And once you’ve done that you find that to pay for the round you’ve just ** ordered you have to insert all your credit card details. Again!!!!

By which time you realise the world has gone mad and shout “You are meant to be a ** business!!!! I’m trying to give you ducking money!!! And I want a fcuking drink!!!”

If that doesn’t work just remember “The customer is always right. I am a customer. I am therefore right. Serve me a drink. And I shall give you money in return. Please”.
Click to expand...
Gee Mex, I hope your local hospitals heart unit has an empty bed. You may be making use of it quite soon.😉
 
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