Who is owed money by holiday firms?

Fargo99

Fargo99

Well-known member
Was listening on the wireless, a lot of people owed thousands. Can't help feeling a lot of these firms will cease trading.
I'm owed £2k by P&O cruises and £200 by booking.com, after what I heard this morning I've got off light.
 
We are still owed money from Thomas Cook from before they went bust, we claimed around £4,500 back from them for 4 of us for a holiday to the Domincan Republic that to cut along story short they changed some important details.

They then went to the wall so we claimed through atol but were told we were at the back of a very long queue, still haven't had a penny back.
 
got flights booked with Ryanair - didn't cost a fortune so I'm not that bothered. My daughters mate had paid 2 grand for a holiday with TUi and instead of a refund was quite happy to rebook the exact same package for next year with them. No problem say Tui thats another 500 quid you owe us as the prices for next year have gone up! She got her money back instead.
 
£350 from Air bnb .... currently only offering me a 50% refund if WE decide to cancel our holiday.

Otherwise they are adamant our holiday is still going ahead.
My argument being, yes the property we booked may well be clean and COVID-19 free, but there will be sod all open with regards to tourist attractions.
Falling on deaf ears for a FULL refund.

Too many google rumours saying they are in financial dire straits and are not playing ball with refunds.

The hosts of the property have been messaged, and are sympathetic and understanding, but they also have refused a full refund as they said they will be fined from Airbnb for refunding and will get negative ratings.
 
heapster said:
got flights booked with Ryanair - didn't cost a fortune so I'm not that bothered. My daughters mate had paid 2 grand for a holiday with TUi and instead of a refund was quite happy to rebook the exact same package for next year with them. No problem say Tui thats another 500 quid you owe us as the prices for next year have gone up! She got her money back instead.
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Waiting for £2,700 back from TUI but I did actually manage to get through on the phone to them on Tuesday and the refund is being sorted but not had it back in my account yet.
 
I cancelled my cruise parking in Southampton for June and got my money back in 24 hours so some firms are playing the game.
 
TangerineSeasider said:
£350 from Air bnb .... currently only offering me a 50% refund if WE decide to cancel our holiday.

Otherwise they are adamant our holiday is still going ahead.
My argument being, yes the property we booked may well be clean and COVID-19 free, but there will be sod all open with regards to tourist attractions.
Falling on deaf ears for a FULL refund.

Too many google rumours saying they are in financial dire straits and are not playing ball with refunds.

The hosts of the property have been messaged, and are sympathetic and understanding, but they also have refused a full refund as they said they will be fined from Airbnb for refunding and will get negative ratings.
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Don’t know whether this will help you love but I have an hotel and we work alongside air b n b. We’ve had numerous emails from air b n b saying how they’re giving customers 100% refund for any bookings made before 23/3/20.
We didn’t have any bookings for this year through air b n b as most of our bookings are direct with no third party involvement however we have worked with them up until the coronavirus
You could always contact them and say you know someone that has a hotel and the hotel has been told by them that all air b n b bookings made before 23/3/20 are being refunded 100%
 
We got the Thomas Cook really fast last year and Jet2 dragged their heels with this latest one.
But the money turned up in the bank account unannounced last week. Not heard a peep about it from Jet2 🧐
 
michellebutterflyhotel said:
Don’t know whether this will help you love but I have an hotel and we work alongside air b n b. We’ve had numerous emails from air b n b saying how they’re giving customers 100% refund for any bookings made before 23/3/20.
We didn’t have any bookings for this year through air b n b as most of our bookings are direct with no third party involvement however we have worked with them up until the coronavirus
You could always contact them and say you know someone that has a hotel and the hotel has been told by them that all air b n b bookings made before 23/3/20 are being refunded 100%
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This is from air b n b
 
michellebutterflyhotel said:
This is from air b n b
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Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date between 14 March 2020 and 15 June 2020, may be cancelled before check-in. This means that guests who cancel under the policy will receive, at their option, travel credit or a full cash refund, hosts can cancel under the policy without charge or impact on their Superhost status, and Airbnb will either refund, or issue travel credit in an amount that includes all service fees.

Reservations for stays and Airbnb Experiences made on or before 14 March 2020, with a check-in date after 15 June 2020, are not currently covered for COVID-19-related extenuating circumstances. The host’s cancellation policy will apply as usual.

If a reservation has already begun (the check-in has passed), this extenuating circumstance does not apply.

Reservations made after 14 March 2020

Reservations for stays and Airbnb Experiences made after 14 March 2020 will not be covered under our extenuating circumstances policy, except where the guest or host is currently sick with COVID-19. COVID-19-related circumstances not covered include: transport disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates – like evacuation orders, border closures, prohibitions on short-term rentals, and lockdown requirements. The host’s cancellation policy will apply as usual.

Our extenuating circumstances policy is intended to protect guests and hosts from unforeseen circumstances that arise after booking. After the declaration of COVID-19 as a global pandemic by the World Health Organization, the extenuating circumstances policy no longer applies because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review the host's cancellation policy when booking and consider choosing an option that provides flexibility.
 
St_Ives_Seasider said:
Waiting for £2,700 back from TUI but I did actually manage to get through on the phone to them on Tuesday and the refund is being sorted but not had it back in my account yet.
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£1800 from TUI I also got through on Tuesday ,they said normally 28 days but will take a bit longer due to the backlog.Friends of ours were lucky TUI actually contacted them and they got their money back within 5 days.
 
Greeno said:
£1800 from TUI I also got through on Tuesday ,they said normally 28 days but will take a bit longer due to the backlog.Friends of ours were lucky TUI actually contacted them and they got their money back within 5 days.
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Yep TUI said 28 days to us too Greeno but some friends of ours who managed to get through to them back end of last week were also told the same but the money came through 4 days later. Just think it’s a bit of a lottery really
 
michellebutterflyhotel said:
Don’t know whether this will help you love but I have an hotel and we work alongside air b n b. We’ve had numerous emails from air b n b saying how they’re giving customers 100% refund for any bookings made before 23/3/20.
We didn’t have any bookings for this year through air b n b as most of our bookings are direct with no third party involvement however we have worked with them up until the coronavirus
You could always contact them and say you know someone that has a hotel and the hotel has been told by them that all air b n b bookings made before 23/3/20 are being refunded 100%
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This is our first time booking through Airbnb , Michelle.....and we booked the stay on the third of January this year ( for a holiday beginning 31st July - 6th August ).
From what we can gather, Airbnb are only allowing a ‘Superhost’ to cancel a booking without being penalised.
We‘ve contacted Airbnb via email, as nobody answers the phone at their end, and they just keep pinging an automated message back saying they are only offering 100% refunds for holidays booked up to and including the 20th June.

We’ve been advised by the hosts to sit tight, and wait for Airbnb to adjust the 100% refund date to a later date....that way it’s them cancelling the holiday not you.
* Either that, or the hosts aren’t being as helpful as I thought and are hoping the holiday goes ahead. ?

All seems a little bizarre ( but it’s obviously how they, as a company , set out the procedures ).

Worst case scenario I’ll contact the Nationwide , as I paid for it on my credit card, alternatively I have travel insurance with the Nationwide too, and open up a case for claim back.

I may have to jump through hoops to get it back....nothing’s straight forward anymore it seems.

I’ll message them again with the advice you’ve gave...I’ll let you know how I get on.
cheers for the heads up. 😊
 
We spent £4G on our hol. but when we contacted them they asked if we would like to use it next year.
It was O.K. with us as we wanted to go with that company.
We have now just about paid for next years holiday, so we're quids in. 😁
 
TUI cancelled our hols on 16th March due to fly on 19th March.Promised full refund of £4k with 28 days - still waiting
 
Lufthansa owe me £3k, still waiting, the ski travel agent company paid us back for the accomodation & ski lessons, but are arguing the ski passes are non refundable, even though they closed the resort weeks before we were due to go, so £1500 out there.

Now Easyjet have finally cancelled my flight to Pisa end of May, (mates wedding cancelled) so will have to wrestle with them for a refund of about £400.

So about £5k out to companies, all not refusing to pay,... but not paying..... Spent all this morning on the phone chasing all these companies up, including a section 75 clawback from credit card for the ski passes, & a bank Chargeback for the flight. Spent 4hrs on phone just with Bank & credit card Company, who were very pleasant & understanding when I managed to get through. would love to pull the carpet from beneath these companies via the bank.. 😒

Its all interest free loans essentially... These companies would not be so "understanding" if we owed them money
 
TangerineSeasider said:
This is our first time booking through Airbnb , Michelle.....and we booked the stay on the third of January this year ( for a holiday beginning 31st July - 6th August ).
From what we can gather, Airbnb are only allowing a ‘Superhost’ to cancel a booking without being penalised.
We‘ve contacted Airbnb via email, as nobody answers the phone at their end, and they just keep pinging an automated message back saying they are only offering 100% refunds for holidays booked up to and including the 20th June.

We’ve been advised by the hosts to sit tight, and wait for Airbnb to adjust the 100% refund date to a later date....that way it’s them cancelling the holiday not you.
* Either that, or the hosts aren’t being as helpful as I thought and are hoping the holiday goes ahead. ?

All seems a little bizarre ( but it’s obviously how they, as a company , set out the procedures ).

Worst case scenario I’ll contact the Nationwide , as I paid for it on my credit card, alternatively I have travel insurance with the Nationwide too, and open up a case for claim back.

I may have to jump through hoops to get it back....nothing’s straight forward anymore it seems.

I’ll message them again with the advice you’ve gave...I’ll let you know how I get on.
cheers for the heads up. 😊
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Can I just tell you this. No way is it the hosts. Air b n b collect all the money and the hosts don’t receive this until the day after a guest checks in
Air b n b also charge the guests service fees which arnt passed on to the hosts
 
P&O Cruises are a nightmare. We booked with them for September and they are refusing to even engage in a conversation with us!
 
Still owed money by Easyjet who have been a nightmare to be honest. Got a full refund within days from Steam Packet (Isle of Man Ferry), Isle of Man hotel and the Paris Hotel. So why can't Easyjet act with the same integrity? As Limechase has said, they're sitting on a nice interest free loan from us. Well I'll be booking again with Steam Packet, the IOM hotel and the Paris hotel as they've treated us well.
I won't be booking again with Easyjet.
 
Tui to Mexico- 17th June.

Not cancelled yet as they've only cancelled to 11th.

£3K owed - wont be waiting for them to decide to repay me, they'll have 14 days then either a s75 or mcol.
 
Drinks package and other onboard facilities with MSC.
Amounts to over a grand.
As for the Cruise, been given a credit note with the agents + 30%.
Amounts to nearly 3.5K I total.
 
Try using the debit card chargeback system with your bank. You contact your bank and they contact the bank of the travel company and reverse the charge. It does not even have to involve the company. It does not work in all cases but is quick if it does.
Moneysavingexpert.com has all the details.
 
Lad has flights with Ryan air,group of lads just putting it towards next holiday they book if they are not forthcoming with refund and offer credit voucher. One daughter has florida booked in Jan,cant see her going but hope she does,not heard anything from hol company,too early I suppose.
 
My wife and I have a small amount to recover from EasyJet for a business trip to Belfast. The website is opaque to say the least and telephone contact impossible. They have now changed the site to allow a refund claim to be made online, but I suspect that that is a holding strategy. The last resort will be to reclaim the money via a bank recharge, if as expected the money fails to show.

We also had our flights to Madeira cancelled by BA. We got through to them via the number they gave us on their email and have had a full refund. Polite and efficient.
 
Received my money back from Thomas Cook last year and my March holiday with TUI, got another booked in June with TUI £2500, just waiting for that to be cancelled then see what happens
 
heapster said:
got flights booked with Ryanair - didn't cost a fortune so I'm not that bothered. My daughters mate had paid 2 grand for a holiday with TUi and instead of a refund was quite happy to rebook the exact same package for next year with them. No problem say Tui thats another 500 quid you owe us as the prices for next year have gone up! She got her money back instead.
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Jet2 did exactly the same with us (+£500)and our Menorca holiday with daughter and grandson! We took the view of "we've booked a holiday next year for £500"; the alternative was to get angry and let the blood pressure rise! 😖
 
We paid £1,075 for a package holiday with Virgin Holidays last April, which included flights, a hotel, car hire and tickets to Disney World.

The remaining £13,091 balance is due on May 20, but we want to rebook for August next year instead.

We're unable to reach Virgin as the customer service helpline will deal only with customers travelling within the next 72 hours 🤔
 
Got a full refund from Jet2 yesterday - I didn't even ask for one. They told me a month ago they'd cancelled the flight and would be in touch the week of the flight to outline options. On the week of the flight I received another email saying I would get a refund within 28 days. The refund was paid in full a week later. Good luck to everyone looking to get their money back.
 
P&O cruises have paid up 50 days after I requested a refund.
Still waiting on those crooks at booking.com to play ball.
 
Just sorting things out for my parents and notice Jet 2 have refunded the holiday money that they cancelled but not the deposit of £240 can they do that?
 
Realfish said:
My wife and I have a small amount to recover from EasyJet for a business trip to Belfast. The website is opaque to say the least and telephone contact impossible. They have now changed the site to allow a refund claim to be made online, but I suspect that that is a holding strategy. The last resort will be to reclaim the money via a bank recharge, if as expected the money fails to show.

We also had our flights to Madeira cancelled by BA. We got through to them via the number they gave us on their email and have had a full refund. Polite and efficient.
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I was due to fly to Krakow in early July but received a message from EasyJet last week confirming the flight had been cancelled, with a few options including vouchers and refunds with links attached. As an added problem easyJet have been hacked and my details taken (not credit card fortunately) so I didn’t want to start clicking on links in their email.

Long story short - if you go to their website there’s a section on Covid 19 (rather than Manage Your Booking) that allows you to access the same options as in the e mail. They really do want you to apply for a voucher rather than a refund 😂 but if you persist you get there eventually - name, e mail address and flight details.

I’ve now had an e mail back saying they’ll try to deal with the refund within 28 days, but don’t chase them unless I haven’t heard anything after 90 days !!!

It would be better if there was someone you could speak to, but hey ho.
 
Mexboroseasider said:
I was due to fly to Krakow in early July but received a message from EasyJet last week confirming the flight had been cancelled, with a few options including vouchers and refunds with links attached. As an added problem easyJet have been hacked and my details taken (not credit card fortunately) so I didn’t want to start clicking on links in their email.

Long story short - if you go to their website there’s a section on Covid 19 (rather than Manage Your Booking) that allows you to access the same options as in the e mail. They really do want you to apply for a voucher rather than a refund 😂 but if you persist you get there eventually - name, e mail address and flight details.

I’ve now had an e mail back saying they’ll try to deal with the refund within 28 days, but don’t chase them unless I haven’t heard anything after 90 days !!!

It would be better if there was someone you could speak to, but hey ho.
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Mex, you'll have a long wait going that route. I know because I've been there. Easyjet are an absolute nightmare to get a refund from. The best option is to email the CEO direct. johan.lundgren@easyjet.com.
Just put all the flight and booking details on the email and threaten legal action if you're not refunded within 14 days.
 
Realfish said:
My wife and I have a small amount to recover from EasyJet for a business trip to Belfast. The website is opaque to say the least and telephone contact impossible. They have now changed the site to allow a refund claim to be made online, but I suspect that that is a holding strategy. The last resort will be to reclaim the money via a bank recharge, if as expected the money fails to show.

We also had our flights to Madeira cancelled by BA. We got through to them via the number they gave us on their email and have had a full refund. Polite and efficient.
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Email the CEO direct. johan.lundgren@easyjet.com.
Just put all the flight and booking details on the email and threaten legal action if you're not refunded within 14 days.
 
Booked accommodation in the UK through the Accor group of which I am a member. Two hotels refunded me straight away the other two have held bookings and I am hoping my son who lives in the UK can use them, The travel agent has advised our air fare with Singapore Airline is to be refunded very shortly but he is to contact P & O again to see where our refund for the cruise is.
 
Had a week booked in Whitby for beginning of June thru HomeandAway who are similar to Air bnb but I find a lot better to use. Was booked last year and got a refund from them within a few days of cancelling at the beginning of May.
 
RUSTY_2_STANDS said:
Mex, you'll have a long wait going that route. I know because I've been there. Easyjet are an absolute nightmare to get a refund from. The best option is to email the CEO direct. johan.lundgren@easyjet.com.
Just put all the flight and booking details on the email and threaten legal action if you're not refunded within 14 days.
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Thanks Rusty. I might just do that if I get bored 😆 I’ll certainly do it if I haven’t had the money back within the 28 days they mention.
 
Still waiting on two package holiday refunds one was Benidorm in April and the other Marbella in May. Both Ryan air flights one through on the beach the other thru love holidays. Will wait a while longer and then start contacting the companies
 
Booked to go Elevenerife this August but changed until next July now. Got the deposit refunded as a credit note to go against next year instead.

Also for anyone who hasn't received the deposit bit back yet I understand it comes from a different pot (dunno why) so is sometimes delayed.

Edit: jet2holidays
 
Brett scores for fun said:
Jet2 did exactly the same with us (+£500)and our Menorca holiday with daughter and grandson! We took the view of "we've booked a holiday next year for £500"; the alternative was to get angry and let the blood pressure rise! 😖
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Probably a good choice...especially when you consider that if you try to book the same holiday for next year in a few months (if Covid is "over"), it will probably cost a lot more than that.
I've employed a "mix and match" strategy with the various different holiday companies/airlines that I had 4 different trips with (but usually that's been decided by their willingness to do the "right thing", not mine). Ideally, I would have got a cash refund within 7-14 days for all aspects of every trip that "they" cancelled... but the doom and gloom I felt initially when this all kicked off has somewhat subsided I'm glad to say.
Brief synopsis...
Full cash refunds from Travel Republic and Tui (eventually!).
Vouchers from Easyjet and Ryanair (x2), Holiday Extras and Holiday Taxis. Hopefully, they'll all prove to be worth the paper they're written on 🤪
Lost money (only small amounts)… car hire deposit, a £15 holiday deposit, a booked holiday excursion, cruise insurance. Think it works out at less than £150 altogether - but the journey to this point has involved a lot of stress and many hours of effort. Have decided to call time on the money chasing now - for the sake of my (and the wife's😆) mental health.
Not impressed that the government have "allowed" the companies involved to act in (some cases) in very dodgy ways. As someone said above, they would have absolutely no sympathy for us consumers if we failed to pay our holiday balances on time.
Roll on 2021 👍
 
I've been really lucky, repatriated from Kos in September after Thomas Cook went bust, then repatriated again from Cape Verde in March due to Covid!! I have a £500 credit note from TUI to put towards another holiday🤔
 
More festival than holiday but I paid in full last August for kendal calling this year. Now its cancelled we have to wait 90 days for money back (they are keeping my 60 quid booking fee apparently). So if I get the money back in 90 days they will have had it in full for over a year
 
Mexboroseasider said:
I was due to fly to Krakow in early July but received a message from EasyJet last week confirming the flight had been cancelled, with a few options including vouchers and refunds with links attached. As an added problem easyJet have been hacked and my details taken (not credit card fortunately) so I didn’t want to start clicking on links in their email.

Long story short - if you go to their website there’s a section on Covid 19 (rather than Manage Your Booking) that allows you to access the same options as in the e mail. They really do want you to apply for a voucher rather than a refund 😂 but if you persist you get there eventually - name, e mail address and flight details.

I’ve now had an e mail back saying they’ll try to deal with the refund within 28 days, but don’t chase them unless I haven’t heard anything after 90 days !!!

It would be better if there was someone you could speak to, but hey ho.
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Everyone else on that trip booked flights with Ryanair, Mex. Try getting money out of the Irish, like getting blood out of a stone.
 
southshore said:
Everyone else on that trip booked flights with Ryanair, Mex. Try getting money out of the Irish, like getting blood out of a stone.
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Yes. I wouldn’t say I’d never fly Ryan Air but if there’s ever an alternative (possibly up to and including a push bike) I’d try to go with the alternative.
 
I emailed the CEO of Easyjet on Sunday after reading this, got an email back today to say they have refunded me. Thanks
 
Ragnarok said:
More festival than holiday but I paid in full last August for kendal calling this year. Now its cancelled we have to wait 90 days for money back (they are keeping my 60 quid booking fee apparently). So if I get the money back in 90 days they will have had it in full for over a year
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I've four or five festival, theatre and gig tickets that are still valid for the rearranged date. I've just let them ride.
 
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