Cancelling TTV

LeeCharlesTV

LeeCharlesTV

Well-known member
My uncle is 83 & he lost his partner a few months ago & has been trying to cancel her subscription to TangerineTV. I enquired at the club shop for him & was given an email address for him to write to as it is done by a separate company. We sent an email explaining the situation that she has died and he wants to cancel the subscription. He hasn't heard anything back from them so when he checked yesterday to see if it was cancelled it just says 'blocked'?

He is 83 and as 83 year old people tend to do he is getting really worried about this and has asked me to help him. Would any of you know if this is right if it just says 'blocked' and does that confirm it has now cancelled?
 
LeeCharlesTV said:
My uncle is 83 & he lost his partner a few months ago & has been trying to cancel her subscription to TangerineTV. I enquired at the club shop for him & was given an email address for him to write to as it is done by a separate company. We sent an email explaining the situation that she has died and he wants to cancel the subscription. He hasn't heard anything back from them so when he checked yesterday to see if it was cancelled it just says 'blocked'?

He is 83 and as 83 year old people tend to do he is getting really worried about this and has asked me to help him. Would any of you know if this is right if it just says 'blocked' and does that confirm it has now cancelled?
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Can you not stop the direct debit Lee? Talk to the bank?
 
LeeCharlesTV said:
My uncle is 83 & he lost his partner a few months ago & has been trying to cancel her subscription to TangerineTV. I enquired at the club shop for him & was given an email address for him to write to as it is done by a separate company. We sent an email explaining the situation that she has died and he wants to cancel the subscription. He hasn't heard anything back from them so when he checked yesterday to see if it was cancelled it just says 'blocked'?

He is 83 and as 83 year old people tend to do he is getting really worried about this and has asked me to help him. Would any of you know if this is right if it just says 'blocked' and does that confirm it has now cancelled?
Click to expand...
Just cancel the monthly payment maybe??

They’ll soon be in touch to confirm why etc !!🧡🧡
 
The head doesn't know what the arse is doing with that company as I lost my bank card last season and got a new one.

When I came to renew my season pass it wanted to use my saved card which was no longer active and I then realised I had been getting the TTV £ 1 and whatever pence a month free almost all year.
 
LeeCharlesTV said:
My uncle is 83 & he lost his partner a few months ago & has been trying to cancel her subscription to TangerineTV. I enquired at the club shop for him & was given an email address for him to write to as it is done by a separate company. We sent an email explaining the situation that she has died and he wants to cancel the subscription. He hasn't heard anything back from them so when he checked yesterday to see if it was cancelled it just says 'blocked'?

He is 83 and as 83 year old people tend to do he is getting really worried about this and has asked me to help him. Would any of you know if this is right if it just says 'blocked' and does that confirm it has now cancelled?
Click to expand...
Contact the Head of Commercials at the Club. I've done that about something else and it worked.
 
Please see below taken from t&c from TTV:-

action you need to take if you do not want your subscription to be automatically renewed. Usually this will require you to email confirmation that you want to unsubscribe to tangerinetvsupport@streamamg.com not less than 5 days prior to the date of renewal;
 
LeeCharlesTV said:
My uncle is 83 & he lost his partner a few months ago & has been trying to cancel her subscription to TangerineTV. I enquired at the club shop for him & was given an email address for him to write to as it is done by a separate company. We sent an email explaining the situation that she has died and he wants to cancel the subscription. He hasn't heard anything back from them so when he checked yesterday to see if it was cancelled it just says 'blocked'?

He is 83 and as 83 year old people tend to do he is getting really worried about this and has asked me to help him. Would any of you know if this is right if it just says 'blocked' and does that confirm it has now cancelled?
Click to expand...
Was the email address given the same as I put above ? If it was as mentioned either cancel the direct debit or the card that was used .
 
voyeur said:
Can you not stop the direct debit Lee? Talk to the bank?
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He's tried to cancel the direct debit with the bank and they told him he has to cancel it which I must admit seemed weird I was sure that I've cancelled a direct debit before?
 
Seasider1953 said:
Was the email address given the same as I put above ? If it was as mentioned either cancel the direct debit or the card that was used .
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Yes that's the email the shop gave me and the email I gave him. He confirmed that's where it was sent. The account has been blocked so something seems to have happened? I may email them myself to check if they've sorted it tomorrow
 
LeeCharlesTV said:
He's tried to cancel the direct debit with the bank and they told him he has to cancel it which I must admit seemed weird I was sure that I've cancelled a direct debit before?
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You should be able to ask the bank to stop a direct debit.

Cancelling a Direct Debit

Welcome to the home of Direct Debit, the UK's favourite way to make payments automatically.
www.directdebit.co.uk www.directdebit.co.uk
 
If the uncle’s partner is dead , then surely the account would have been frozen, no more payments could have been deducted, providing your uncle has advised his partner’s bank.
 
voyeur said:
You should be able to ask the bank to stop a direct debit.

Cancelling a Direct Debit

Welcome to the home of Direct Debit, the UK's favourite way to make payments automatically.
www.directdebit.co.uk www.directdebit.co.uk
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Every 3 years I ask my bank for a list of direct debits and standing orders charged against my account. I review and cancel those no longèr relevant in a single correspondence to the bank. Dead easy and a way to pick up any I have forgotten about.
 
bfcpete said:
Every 3 years I ask my bank for a list of direct debits and standing orders charged against my account. I review and cancel those no longèr relevant in a single correspondence to the bank. Dead easy and a way to pick up any I have forgotten about.
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Forgot to add, you can do the same with your credit card
 
LeeCharlesTV said:
Yes that's the email the shop gave me and the email I gave him. He confirmed that's where it was sent. The account has been blocked so something seems to have happened? I may email them myself to check if they've sorted it tomorrow
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If the account is blocked, I'd say it was closed.
 
bfcpete said:
Every 3 years I ask my bank for a list of direct debits and standing orders charged against my account. I review and cancel those no longèr relevant in a single correspondence to the bank. Dead easy and a way to pick up any I have forgotten about.
Click to expand...
You not got access to your account online?
 
LeeCharlesTV said:
He's tried to cancel the direct debit with the bank and they told him he has to cancel it which I must admit seemed weird I was sure that I've cancelled a direct debit before?
Click to expand...
Is it a standing order maybe? I had a problem recently trying to cancel one, eventually the bank did and reimbursed payments made after I first tried to cancel it.
 
LeeCharlesTV said:
He's tried to cancel the direct debit with the bank and they told him he has to cancel it which I must admit seemed weird I was sure that I've cancelled a direct debit before?
Click to expand...
Is it a standing order maybe? I had a problem recently trying to cancel one, eventually the bank did and reimbursed payments made after I first tried to cancel ity
Bloodtangerine said:
To cancel a DD?
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To send an email to the company asking them to put the old fellas mind at rest and confirm it is cancelled
 
Bloodtangerine said:
You not got access to your account online?
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Yes I have, but the descriptions of some of the dds on my online statements were not detailed enough to work out what they were. I have now cleared out some old, small dds that i subscribed to when I was working or self employed.
 
LeeCharlesTV said:
My uncle is 83 & he lost his partner a few months ago & has been trying to cancel her subscription to TangerineTV. I enquired at the club shop for him & was given an email address for him to write to as it is done by a separate company. We sent an email explaining the situation that she has died and he wants to cancel the subscription. He hasn't heard anything back from them so when he checked yesterday to see if it was cancelled it just says 'blocked'?

He is 83 and as 83 year old people tend to do he is getting really worried about this and has asked me to help him. Would any of you know if this is right if it just says 'blocked' and does that confirm it has now cancelled?
Click to expand...
I cancelled the audio TTV last season. I simply went online on my banking app and ended the DD payment - and that was it. No more money came out and I never heard a thing from the club.
Hope that helps 🤔😃
 
Hazi said:
Is it a standing order maybe? I had a problem recently trying to cancel one, eventually the bank did and reimbursed payments made after I first tried to cancel ity

To send an email to the company asking them to put the old fellas mind at rest and confirm it is cancelled
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Not a job for the SLO. Just cancel the DD and that’s it…simple
 
HetzkeBlaster said:
I cancelled the audio TTV last season. I simply went online on my banking app and ended the DD payment - and that was it. No more money came out and I never heard a thing from the club.
Hope that helps 🤔😃
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Thanks Hetzke I'll make sure he gets back on to the bank
 
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