I think to dismiss the opinions of passionate fans like Lee and (by the sound of it Jayne too) as ‘absolute nonsense’ is a bit naive to be honest.
You can choose to assume ‘sour grapes’ or you can reflect on the fact that they may simply be closer to the ‘sharper end’ than the rest of us.
As I’ve said above, I know exactly where Lee is coming from as I feel it too. You mention ‘Social Media’ and I agree, it has improved massively, the T.V. is great and the Club is far more professional in many areas than I have ever seen. However at the same time (and maybe that’s something of a generational thing) there’s is something of a coldness to the way in which that fan / club relationship has become monetised.
I mentioned kids trophy photos above, but there are many examples… Ticket Prices, Basic TV content, the Uber high pricing of the central areas of the West Stand (previously occupied by long standing loyal STH’s) …Perhaps these are changes that needed to be made or commercial opportunities that needed to be ‘exploited’, but they are decisions that also involve and affect real people….. Decisions that possibly go unnoticed by most of us because a) we are caught up with the whole New Owner bandwagon and b) it doesn’t affect us directly.
It’s easy to forget, when you are rolling in cash, but Blackpool is an extremely deprived area. Many of our supporters have to make massive sacrifices simply to attend an occasional game and so whilst I get the need for the Club to transform I’m aware of the human impact.
I do wonder if “Fan Engagement” was the wrong term of phrase. To my mind it’s more about how the relationship between fan and Club has shifted… As I also said above I think it’s not about where we were with Oyston, but instead the very high expectations set by the interim board as to where that relationship might be going under a new regime….They were very much for strong interpersonal relationships between club and supporters, creating that sense of fan and community spirit in and around the club.
I don’t think anyone could deny that there is a marked difference. I mean when was the last time Simon Sadler (one of our own) popped into the excelsior for a pint with the lads… the real on the ground fans,… I have to say I had a great deal of respect and admiration for the way Ben Hatton engaged with and showed genuine respect for the people who essentially keep the club afloat.
The difference now is that it feels far more arms length and impersonal. So I can see that Lee simply won’t be “feeling the love”… because there isn’t any love…. It’s a cold professional / commercial relationship…. Everything has a commercially driven intention etc…
Perhaps that is the price we must pay in order to experience success of course, but Lee certainly isn’t talking nonsense to highlight something that (seems to me) to be blatantly obvious. The way he expressed his experience may not have been the best, but what he said is very real.