Parky1953
Well-known member
So I visited the club shop early doors today as I wanted to purchase a couple of items.
Having tried on what I wanted, I eventually picked up two further items and walked over to the till.
I was met by the most uncharismatic character I’ve ever come across in the shop. The conversation went like this, and I’m a friendly character…
Me - Alright bud, please could you scan this and let me know the price.
BFC - £35.
Me - Ok, thank you. As I’m buying four items for £150, would there be any chance of a discount?
BFC - We don’t do discounts.
Me - Not even 10% for a STH?
BFC - We don’t do any discounts.
Me - Great thanks.
BFC - Put your card in there.
I mean, come on. I don’t want the earth but we spend our hard earned cash following our team and this is what we get back. Is it just me that finds it disappointing? Even if the lad had just shouted up, “Any chance of a discount on four items” and had been told no, I’d have at least felt like he made the effort.
I’m pretty sick of the poor customer service we get from BFC. I’d understand if I was a knob, or if I was rude, but I’m far from it.
I would’ve orders the items online to get them earlier but the £6 postage is ridiculous, especially when the sizes are all over the place and you have to return them to the shop for an exchange!
Are BFC getting it right? I don’t think so. What do others think? Can we please make some positive changes?
We should be a family friendly club that are proud to wear the shirt and serve other customers with at least a smile, surely that’s not much to ask!
Having tried on what I wanted, I eventually picked up two further items and walked over to the till.
I was met by the most uncharismatic character I’ve ever come across in the shop. The conversation went like this, and I’m a friendly character…
Me - Alright bud, please could you scan this and let me know the price.
BFC - £35.
Me - Ok, thank you. As I’m buying four items for £150, would there be any chance of a discount?
BFC - We don’t do discounts.
Me - Not even 10% for a STH?
BFC - We don’t do any discounts.
Me - Great thanks.
BFC - Put your card in there.
I mean, come on. I don’t want the earth but we spend our hard earned cash following our team and this is what we get back. Is it just me that finds it disappointing? Even if the lad had just shouted up, “Any chance of a discount on four items” and had been told no, I’d have at least felt like he made the effort.
I’m pretty sick of the poor customer service we get from BFC. I’d understand if I was a knob, or if I was rude, but I’m far from it.
I would’ve orders the items online to get them earlier but the £6 postage is ridiculous, especially when the sizes are all over the place and you have to return them to the shop for an exchange!
Are BFC getting it right? I don’t think so. What do others think? Can we please make some positive changes?
We should be a family friendly club that are proud to wear the shirt and serve other customers with at least a smile, surely that’s not much to ask!