Ticket Office Phoneline

[Tartantangerine]

I wouldn't normally ask questions like this, but I received an email for a ticket for Friday and have to phone the ticket office today.
When I phone the number it immediately goes onto music. I am assuming I am in a queue ?

It doesn't give you a queue number etc. Has anyone on here had the same experience and did they get through eventually ?

 

[Prendergastly]

I've been on hold for 18 minutes and was wondering the same. Certainly sounds like hold music

 

[Mexboroseasider]

I wouldn't normally ask questions like this, but I received an email for a ticket for Friday and have to phone the ticket office today.
When I phone the number it immediately goes onto music. I am assuming I am in a queue ?

It doesn't give you a queue number etc. Has anyone on here had the same experience and did they get through eventually ?

Yep. I imagine plenty of people are having the same experience.

 

[ChallengerDeep]

22 mins and counting

 

[mull]

Same here

 

[voyeur]

Email your number back to them maybe.

 

[ChallengerDeep]

22 mins and counting

Just got my ticket, took about 30 mins on hold

 

[SydneyTangerine]

On my email ..the phone number was incorrect

Found correct one ..still on hold ..20 mins

UTMP

 

[Prendergastly]

45 minutes and counting

 

[Recidivist3]

The number that I got my ticket call from was 01253 599344

 

[Potts Must Go]

On my email the number is 01253 559745. Cant get through

 

[Hatchetman]

38 mins and gave up. Assume it’s not a freephone!

 

[ChallengerDeep]

On my email the number is 01253 559745. Cant get through

They cocked up on the email, this is the correct number - 01253 599745

 

[Tartantangerine]

On my email the number is 01253 559745. Cant get through

That's the number I called, got through after about 40 minutes.

 

[Tartantangerine]

On my email the number is 01253 559745. Cant get through

Sorry PMG, I called 599745 !

 

[Potts Must Go]

They cocked up on the email, this is the correct number - 01253 599745

Cheers, it works now. On hold, gonna have to drop it at 11.30 though for a work remote call

 

[mull]

Yayyy. Finally got through for my ticket. Got cut off just as I was delivering the long number.... Thought I was going back to the very front of the queue.
Bingo the young lad dealing with my booking called me back. Phew.
Just need to take a half day tomorrow and I'll be there singing my lil lungs out.
Come on the Pool, come on the Pool. ( repeat continuously til hoarse or exhausted)

 

[Potts Must Go]

Got sorted after 30mins on hold. Ticket received.

Correct number is 01253 599745, I've just received another email from the club telling me that now !!

 

[seasidestevo]

I emailed as they put the wrong number on the email, then found the correct one so hung on for 32 mins by the time I’d had enough, then the club rang me following up my email so I got my ticket

 

[tommytwojags]

Had to give my ticket back on doctor's orders.

 

[Hazi]

They will answer the phone eventually

 

[Stony Hill]

Sorry folks. Wish I’d seen this thread earlier.

Got fed up waiting for the phone to be answered. Went to the shop and there were 4/5 people trying to answer the phone and deal with those present in the shop.

All ST holders had been emailed first. 3,800ish. An extra 400 tickets (to 25% capacity) are being offered via a second emailing. However, they have done it through iFollow. As that includes ST holders too who, like me, did you think you were getting the chance of another seat for a relation/pal? This should not have happened.

 

[abt1835]

It happened to me the other day, so not sure whether I was in a queue or not, I went to the ground. I forgot to ask when I got there but I have never known a situation like that before, where it starts with music without a clue as to what is happening. Maybe it should at least say you are number n, in the queue