Digital eTicket - thanks but no

Bennys_was_a_mob

Bennys_was_a_mob

Well-known member
I would have, as I use Android Pay often but Blackpool FC IT is as good as it was with season ticket renewal - USELESS (See attached image)
Really if they want to go this way they need to beta test this time and again because it seems pretty obvious the testing they do is not showing errors up.Screenshot_2022-09-06-00-14-53-428_com.opera.browser.jpg
 
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For Android or Apple Pay (NFC technology) to work you need either a strong 4G or wifi connection at the gate.
No chance currently with O2 for sure (not sure about other carriers). I have zero data when I’m at the ground or even in the car parks.

My company deploys this technology and have locations with over a million users. We often have to deploy a local locked down wifi connection due to poor mobile data access
 
On the other side of the argument, my ancient series 6 Smart phone managed it , up a hillside in the South of France . I believe for some people this is a step forward. UTMP.
 
Bennys_was_a_mob said:
I would have, as I use Android Pay often but Blackpool FC IT is as good as it was with season ticket renewal - USELESS (See attached image)
Really if they want to go this way they need to beta test this time and again because it seems pretty obvious the testing they do is not showing errors up.View attachment 12782
Click to expand...
Oh I thought that it was just me this great system wasn't working for....🤩
 
Fo
Bennys_was_a_mob said:
I would have, as I use Android Pay often but Blackpool FC IT is as good as it was with season ticket renewal - USELESS (See attached image)
Really if they want to go this way they need to beta test this time and again because it seems pretty obvious the testing they do is not showing errors up.View attachment 12782
Click to expand...
For balance, BFC are a million miles ahead of where they were 3 years ago and are having to implement so much in such a short space of time due to the previous incumbents lack of, well, everything, that they are bound to have teething problems. They literally started from zero.....
In short, isn't it great that the club is absolutely flying forwards and actually trying to implement new innovation in all areas of both the business and footballing sides of things.....
Progress after decades of stagnation.

UTMP.
 
Chunkylad said:
For Android or Apple Pay (NFC technology) to work you need either a strong 4G or wifi connection at the gate.
No chance currently with O2 for sure (not sure about other carriers). I have zero data when I’m at the ground or even in the car parks.

My company deploys this technology and have locations with over a million users. We often have to deploy a local locked down wifi connection due to poor mobile data access
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O2 is useless at the ground. I called into O2 shop to ask why and the response was also useless.
 
Ginge said:
Fo
For balance, BFC are a million miles ahead of where they were 3 years ago and are having to implement so much in such a short space of time due to the previous incumbents lack of, well, everything, that they are bound to have teething problems. They literally started from zero.....
In short, isn't it great that the club is absolutely flying forwards and actually trying to implement new innovation in all areas of both the business and footballing sides of things.....
Progress after decades of stagnation.

UTMP.
Click to expand...
No - do less but better.

This is fundamental to peoples experience with the Club and again it looks like it’s not been tested properly.
 
It's nothing to do with phone signal at the ground. Once you have your digital ticket, it works exactly the same as a season ticket card, the reader at the turnstile is just reading the ticket details from your phone via NFC technology - it's the same as scanning a barcode.

So the issue reported here is to do with actually buying a ticket, which is different. The club have not written their own ticketing system, they've bought one from an established provider. The fact that it isn't working isn't the clubs fault, but it's their responsibility to get it fixed.
 
Is this just to save money on printing a plastic card? Last season we also got a plastic wallet with the fixtures on the back. I can't see how it does a great deal of harm to retain this service.
 
1966_and_all_that said:
Is this just to save money on printing a plastic card? Last season we also got a plastic wallet with the fixtures on the back. I can't see how it does a great deal of harm to retain this service.
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Yep, it's no different. The digital ticket is exactly the same as the season ticket card. They're both NFC tags allocated to the season ticket. It's just convenience and cost - a digital ticket is free, but a physical card may cost 50p-£1, plus the handling costs, postage etc.
I think the original post on here was about using "Android Pay" to make a purchase through the ticketing system - I assume they mean Google Pay. Google Pay often doesn't work so well with online purchases, but most people's phones remember part of your debit card details so it's not that much more of a hassle to pay be card instead of using Google Pay. It's all newish technology for all parties, and people want/expect it all to be secure, so there's far more likelihood of there being some sort of communication/authorisation issue. Better safe than sorry, I guess.
 
West_View said:
I thought Google Pay had been superseded by Google Wallet anyway?
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It has but I used the generic "Android Pay" to try to avoid any confusion. I had problems when I tried to renew my season ticket online and had to go into the shop so it seems there is an issue with my details somewhere along the line which has probably blocked this "inovation" with my season ticket. Anyway like I said it's a Thanks but no.
 
Tangerine Tractor said:
It's nothing to do with phone signal at the ground. Once you have your digital ticket, it works exactly the same as a season ticket card, the reader at the turnstile is just reading the ticket details from your phone via NFC technology - it's the same as scanning a barcode.

So the issue reported here is to do with actually buying a ticket, which is different. The club have not written their own ticketing system, they've bought one from an established provider. The fact that it isn't working isn't the clubs fault, but it's their responsibility to get it fixed.
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I registered, but it picked up my expired 21/22 details so wouldn't work at the turnstile. I know this has happened to others too.

Reverted to my card.
 
I down loaded my ticket to my Apple wallet yesterday, I will try it for the first time on Saturday, but I think I will also take my plastic card, just in case !
 
seasideone said:
No - do less but better.

This is fundamental to peoples experience with the Club and again it looks like it’s not been tested properly.
Click to expand...
It's not fundamental to my experience with the club. Not a jot....

However, the team/squad is, as are the club shop being full of merchandise and the bars having beer and pies.
eTickets are not that important to, I would say, 90% of supporters due to the fact that they have season tickets.
So, on the scale of things, no that important.
Going forward I'm sure it will be but by then, as is normal with forward thinking companies it will be an efficient system when all the gremlins have been ironed out.
 
TGBGE said:
O2 is useless at the ground. I called into O2 shop to ask why and the response was also useless.
Click to expand...
I left O2 years ago for 3 as I had a brick in the ground while my mate could stream stuff on 3.
A couple of years ago I got a good deal with BT with my broadband and again I have gone back to 3 as soon as the contract was up.
 
I had a few problems but easily sorted and it now works well. I didn't change the settings to chrome like it says on the email and because I'd changed seats my card hadn't been activated. Simple fixes and worked great against Blackburn.
 
Tangerine Tractor said:
It's nothing to do with phone signal at the ground. Once you have your digital ticket, it works exactly the same as a season ticket card, the reader at the turnstile is just reading the ticket details from your phone via NFC technology - it's the same as scanning a barcode.

So the issue reported here is to do with actually buying a ticket, which is different. The club have not written their own ticketing system, they've bought one from an established provider. The fact that it isn't working isn't the clubs fault, but it's their responsibility to get it fixed.
Click to expand...
Once you have your digital ticket, can you take a screen shot in case T'internet doesn't work and use this?
 
Ginge said:
It's not fundamental to my experience with the club. Not a jot....

However, the team/squad is, as are the club shop being full of merchandise and the bars having beer and pies.
eTickets are not that important to, I would say, 90% of supporters due to the fact that they have season tickets.
So, on the scale of things, no that important.
Going forward I'm sure it will be but by then, as is normal with forward thinking companies it will be an efficient system when all the gremlins have been ironed out.
Click to expand...
I think you miss the point.

Your ticket working is fundamental to your experience.
 
seasideone said:
I think you miss the point.

Your ticket working is fundamental to your experience.
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My ticket does work. It's a card. I put it in the card reader like thousands of others and leave my phone on my pocket.
Am I missing something here?
 
Ginge said:
My ticket does work. It's a card. I put it in the card reader like thousands of others and leave my phone on my pocket.
Am I missing something here?
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Yes you are.

The club are trying to move to a digital system based on smart phones and getting rid of season cards - and loads of people are being invited to join and it is not working!

It’s not been tested properly again.

Does that now make sense???
 
seasideone said:
Yes you are.

The club are trying to move to a digital system based on smart phones and getting rid of season cards - and loads of people are being invited to join and it is not working!

It’s not been tested properly again.

Does that now make sense???
Click to expand...
To be honest, I won't be moving across to an eTicket.
 
Can I just say what a bizarre caption to go along with the e-mail! Almost like they have put more thought in to that than the actual e-tickets.
Can you not download a ticket on to your phone now rather than have to print the ticket (have never done it and so don't know).
 
Ginge said:
To be honest, I won't be moving across to an eTicket.
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To be honest, you won't have a choice.

Get with the times, this is the future. You can digitalise everything when it comes to access and egress. You're going to have to get on the digital change train or get left behind tbh. The attitude of "I won't be using an eTicket" will lead to you watching the scores come in via an app on your phone.
 
seasideone said:
Yes you are.

The club are trying to move to a digital system based on smart phones and getting rid of season cards - and loads of people are being invited to join and it is not working!

It’s not been tested properly again.

Does that now make sense???
Click to expand...
They’re not trying to move across to a digital system, they’re trying to make a digital option available.

Pedantic perhaps, but it’s an important distinction 👍
 
BFC_BFC_BFC said:
They’re not trying to move across to a digital system, they’re trying to make a digital option available.

Pedantic perhaps, but it’s an important distinction 👍
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Apparently you will be charged extra for season cards in the future.

An important distinction here…..

They ARE trying to move to a digital system otherwise why would they bother investing in it, and secondly you can currently have a season card - but that MAY not last forever.

Pedantic perhaps, but it’s an important distinction 👍
 
seasideone said:
Apparently you will be charged extra for season cards in the future.

An important distinction here…..

They ARE trying to move to a digital system otherwise why would they bother investing in it, and secondly you can currently have a season card - but that MAY not last forever.

Pedantic perhaps, but it’s an important distinction 👍
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Presumably they’re investing in it for the same reason that say TFL or various Airports, Theatres etc.. have invested in it… because it’s efficient, cost effective and convenient for many people.

Though of course, like all those other businesses Blackpool FC aren’t stupid. So will of course retain other options in order to accommodate a range of customer profiles.

Whether or not they do move to a digital system in future is a different matter entirely. I’m sure they’ll be moving away from digital and to the next generation of technology at sone point, but it ain’t happening now and so best not to give out duff information to people👍

www.blackpoolfc.co.uk

Club Announces Introduction of Digital Ticketing

Blackpool FC Homepage
www.blackpoolfc.co.uk www.blackpoolfc.co.uk
 
They are moving to a digital ticketing system, never have I ever said it would be exclusive -but that’s what they want the majority to use - otherwise why bother with it in the first place.

If you actually read what I was talking about, my beef is with the fact - yet again - they are rolling out an IT system that is incredibly important - that appears to have not been tested properly - AGAIN!!!
 
seasideone said:
They are moving to a digital ticketing system, never have I ever said it would be exclusive -but that’s what they want the majority to use - otherwise why bother with it in the first place.

If you actually read what I was talking about, my beef is with the fact - yet again - they are rolling out an IT system that is incredibly important - that appears to have not been tested properly - AGAIN!!!
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Isn’t this the test phase? Hence why it’s limited.
 
seasideone said:
They are moving to a digital ticketing system, never have I ever said it would be exclusive -but that’s what they want the majority to use - otherwise why bother with it in the first place.

If you actually read what I was talking about, my beef is with the fact - yet again - they are rolling out an IT system that is incredibly important - that appears to have not been tested properly - AGAIN!!!
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Sorry S1, but you said that were “getting rid of season ticket cards” which at this point is wrong. I appreciate that wasn’t the thrust of your point, but that kind of misinformation isn’t helpful.

I suspect the club expected some teething problems with the new system. Maybe that’s why it’s been limited to the South Stand only for now. It’s not a great advert for digital, but we all know these systems are susceptible to issues. I’m sure it will get sorted.
 
BFC_BFC_BFC said:
Sorry S1, but you said that were “getting rid of season ticket cards” which at this point is wrong. I appreciate that wasn’t the thrust of your point, but that kind of misinformation isn’t helpful.

I suspect the club expected some teething problems with the new system. Maybe that’s why it’s been limited to the South Stand only for now. It’s not a great advert for digital, but we all know these systems are susceptible to issues. I’m sure it will get sorted.
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That’s not what I said though, to quote…

‘The club are trying to move to a digital system based on smart phones and getting rid of season cards - and loads of people are being invited to join and it is not working!’

Trying to and definitely doing are two totally seperate things.

It’s not limited to the South though, many (not sure if it’s all) in the West have received it as well!

…and it does not work well enough.

If you have moved to the second stand and not fixed the problems, it’s a very poor do from an IT perspective.
 
seasideone said:
That’s not what I said though, to quote…

‘The club are trying to move to a digital system based on smart phones and getting rid of season cards - and loads of people are being invited to join and it is not working!’

Trying to and definitely doing are two totally seperate things.

It’s not limited to the South though, many (not sure if it’s all) in the West have received it as well!

…and it does not work well enough.

If you have moved to the second stand and not fixed the problems, it’s a very poor do from an IT perspective.
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Jesus Christ you’re hard work… Why not just say “OK my mistake” … We all make them ffs.

They’re neither trying to do that or actually doing that. They’ve made a clear ‘official’ announcement about what’s happening.

Yep, I agree technical issues aren’t great
 
BFC_BFC_BFC said:
Jesus Christ you’re hard work… Why not just say “OK my mistake” … We all make them ffs.
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Wow!

It’s you that posts half a quote from me and miss out the important ‘trying’ word and it’s me that made the mistake and is hard work!

At least we agree the tech issues are not great - however you word it!
 
SeasideKurt said:
To be honest, you won't have a choice.

Get with the times, this is the future. You can digitalise everything when it comes to access and egress. You're going to have to get on the digital change train or get left behind tbh. The attitude of "I won't be using an eTicket" will lead to you watching the scores come in via an app on your phone.
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Then so be it.......next it will be a cashless society........

George Orwell has it right......control of the masses......one way or another.
 
seasideone said:
If you put you against 20s for the most pedantic and argumentative poster award….

….I am not sure who would win, but I reckon it would be close 👍
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I’m not sure whether that’s the case, but it’s certainly an interesting way of deflecting from your own fuck up on this thread… So credit to you for (yet again) wriggling every which way possible just to avoid a simple acknowledgment.

To be clear to any supporters who might be concerned at the bullshit contained in your post, the Club have been clear that this is being introduced as an ‘Option’ and that Season Ticket cards will remain operational.

They aren’t ‘getting rid of them’ or ‘trying to get rid of them’… They are simply trying to introduce an option to use a digital ticket on your phone 👍
 
BFC_BFC_BFC said:
I’m not sure whether that’s the case, but it’s certainly an interesting way of deflecting from your own fuck up on this thread… So credit to you for (yet again) wriggling every which way possible just to avoid a simple acknowledgment.

To be clear to any supporters who might be concerned at the bullshit contained in your post, the Club have been clear that this is being introduced as an ‘Option’ and that Season Ticket cards will remain operational.

They aren’t ‘getting rid of them’ or ‘trying to get rid of them’… They are simply trying to introduce an option to use a digital ticket on your phone 👍
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You don’t half talk rubbish.

I suggest you look up the word ‘trying’ and stop misquoting me.
 
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