SLO_BFC
Well-known member
I've spoken with Brett Gerrity this morning and I think it's worth reiterating what I and others stated on the original thread, that Brett's comment was not a rant. Maybe if he'd been more explicit in his answer there wouldn't have been quite the reaction there has been.
This is not a social media issue. The fact is that the club has received over 50 requests for ST refunds (despite the T&Cs being abundantly clear). Many of those requests have been fairly demanding and some have threatened legal action against BFC. As SLO I have seen some of this in process. I think we should view Brett's comments (and any sense of disappointment in the boardroom) in the context of those few individual actions.
I hope this helps people's understanding of what lay behind the response to the refunds questions.
This is not a social media issue. The fact is that the club has received over 50 requests for ST refunds (despite the T&Cs being abundantly clear). Many of those requests have been fairly demanding and some have threatened legal action against BFC. As SLO I have seen some of this in process. I think we should view Brett's comments (and any sense of disappointment in the boardroom) in the context of those few individual actions.
I hope this helps people's understanding of what lay behind the response to the refunds questions.