Android user.
Im not old, nor a dinosaur with tech.
I use my phone (google pay) everyday, contactless to pay for goods etc, so I KNOW my phone works. Its upto date and NFC is ON.
My season ticket states I can enter at turnstiles 1-2 and 3-4.
Burton game I used turnstile 1. It wouldnt scan when phone was presented to the reader. Tried different ways to āpresentā the phone as the NFC chip can be in different places, no joy so had to use the barcode to enter.
As a result there was no update to show Port Vale so deleted from wallet and re-added from email. Port Vale showed immediately.
Come the game I used turnstile 2. Same issue.
Wouldnt scan, had to use code, still showing Vale on the ticket.
I will try turnstile 3 on Saturday.
Didnt have an issue last season (same phone).
So this indicates either the readers at T1 and T2 are not working for some phones, or there is an issue with the app/software.
I have tried the usual, switching phone off/on. Looked for updates, switched NFC on/off etc etc
Definately not user error here.